Resolving Concerns

We’re committed to providing you with excellent service. If you feel we aren’t meeting that commitment, please follow this complaint/grievance process to resolve the issue:

  1. Talk with the individual involved. They should do all they can to resolve your concern
  2. If that doesn’t resolve your issue, please talk with that individual’s supervisor.
  3. If you still have concerns, talk with the director of the department about your complaint, and how we can best resolve it.
  4. If we still haven’t taken care of your concern, please contact Adventist Health Sonora Patient Experience at (209) 536-3385.
  5. Our staff will do what they can to resolve the issue.
  6. If your concerns cannot be resolved through the organization, you can contact either the State of California Department of Public Health or The Joint Commission with your issue.

State Department of Public Health
(916) 263-5800 or (800) 554-0351